Every business conversation, in one inbox
Connect dozens of Telegram and Instagram accounts, route conversations to your team, and let AI answer from your knowledge base. Everyone sees only what is theirs.
No card, no contract: register your company in a minute.
Aziz Karimov
Assigned: Dilnoza
Channels
Every account in one feed
No more ten phones and browser tabs. UniChat collects incoming messages from all your numbers and pages.
Telegram accounts
Connect personal and business accounts with a phone number and code. No bot required.
Instagram Direct
Professional accounts via the official Meta login. The 24-hour reply window is shown in every conversation.
One inbox
Filter by project, account, status and assignee. New messages arrive without a reload.
Photos, voice, files
Attachments go both ways and are kept in private storage.
Team
Work as a team, not with one shared password
Every employee has their own login and permissions — down to a single account or only the conversations assigned to them.
Roles and permissions
Owner, admin, manager, agent — or your own role built from the permissions you need.
Access by project and account
Sales sees its numbers, support sees its own. Other conversations are not visible at all.
Auto-assignment
New conversations are distributed in turn among people on shift who have access.
Notes and notifications
Internal notes stay hidden from the customer. The bell tells you about assignments and account issues.
AI
AI answers from your knowledge base
Upload your texts about delivery, prices and policies — AI drafts replies for agents or answers on its own after hours.
Suggestions for agents
A ready draft in one click: the agent edits and sends.
Scheduled auto-replies
At night and on weekends AI replies itself; during the day it only suggests.
Knowledge base
AI relies only on your documents and does not invent prices or dates.
Handoff to a human
A complaint, a request for a manager, or a question outside the base — the conversation goes to an agent.
Policy of project “Shop”
- Mode
- Auto outside working hours
- Working hours
- Mon–Sat, 9:00–20:00
- Hand off to a human when
- the customer is unhappyasks for a managerthe answer is not in the base
Analytics
See how your support performs
How many conversations, how fast people and AI reply, and who on the team resolves the most.
Conversations
1 284
First response
3 min
Resolved by AI
31%
Messages per day
Security
Access to conversations, under control
Account sessions and tokens are encrypted, every action is logged, and company data is kept apart.
Two-factor login
Required for anyone who connects accounts or manages employees.
Encrypted sessions
Telegram sessions and Instagram tokens are stored encrypted (AES-256-GCM).
Audit log
Who connected an account, granted access or deleted a conversation — with date and IP.
Company isolation
Each company sees only its own data; permissions are checked on every request.
Per-account proxies
Each Telegram account can connect through its own proxy.
Pricing
Plans that grow with your team
Start free on Starter. We quote the other plans for your volume.
Pro
For a sales and support team
On request
- 10 accounts
- 10 employees
- 2,000 AI replies a month
Business
For chains and several brands
On request
- 50 accounts
- 50 employees
- 10,000 AI replies a month
After signup you get 50 AI replies a month; a UniChat manager switches on your plan.
Getting started
Three steps to your first reply
- 1
Register your company
Name, your name, email and password. You land in the panel right away.
- 2
Connect accounts
Telegram with a number and code, Instagram via the Meta login.
- 3
Invite your team
Assign roles, turn on auto-assignment and AI suggestions.
FAQ
Frequently asked questions
Do I need my own Telegram bot?
No. UniChat connects personal and business Telegram accounts with a phone number and code — customers write to you as before.
Which Instagram accounts work?
Professional ones (business or creator). They connect via the official Meta login; we never see your Instagram password.
Can I limit what an employee sees?
Yes. Permissions are granted for the whole company, a project or a single account; an employee can be limited to the conversations assigned to them.
Can AI give a customer a wrong answer?
AI answers only from your knowledge base and hands the conversation to a person when in doubt. You can keep it in “suggestions only” mode.
How much does it cost?
You can start free on the Starter plan. We quote Pro, Business and Enterprise based on accounts, employees and AI replies.
Where are conversations and sessions stored?
On UniChat servers. Account sessions and tokens are encrypted, and only the company’s own employees can access its data, according to their permissions.
Bring every conversation into one window
Registering your company takes a minute. Connect your first account today.